Terms
Terms and Conditions
Canipet s.r.o. | Effective 17 August 2026
Online store: www.canipet.cz
Registered office: Ve žlíbku 1800/77, 193 00 Prague 9 | Company ID No.: 17982812
The following information applies only to end consumers. Cooperation with business partners is governed by the B2B Terms and Conditions.
of Canipet s.r.o., a company entered in the Commercial Register, governing the sale of goods through the online store at www.canipet.cz, with its registered office at Ve žlíbku 1800/77, 193 00 Prague 9
Introductory Provisions and Seller Details
These Terms and Conditions (the “Terms and Conditions”) govern the mutual rights and obligations arising in connection with a purchase contract concluded between the Seller and a consumer through the online store at www.canipet.cz.
The Seller is Canipet s.r.o., with its registered office at Ve žlíbku 1800/77, Horní Počernice, 193 00 Prague 9, Company ID No. 17982812, VAT ID No. CZ17982812, entered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 379655. The contact email address is info@canipet.cz and the telephone number is +420 777 324 428.
The address for returning goods and making claims is Canipet s.r.o., Ve žlíbku 1800/77, Big Box complex, Hall B2, 193 00 Prague 9. This does not affect the consumer’s right to make a claim at another location where the Seller is required by law to accept it.
For the purposes of these Terms and Conditions, the Buyer is a consumer, i.e. an individual who, outside the scope of their business activities or independent professional practice, concludes a contract with the Seller or otherwise deals with the Seller. These Terms and Conditions do not apply to purchases made in the course of business activities; such purchases are governed by separate B2B Terms and Conditions.
Provisions deviating from these Terms and Conditions may be agreed in the purchase contract. Individual agreements contained in the purchase contract take precedence.
The purchase contract and the Terms and Conditions are concluded in the Czech language. The Seller may also provide a translation; in the event of any discrepancy, the Czech version shall prevail, without limiting any mandatory consumer rights.
The Seller may amend or supplement the Terms and Conditions. A particular purchase contract is governed by the version effective at the time the order is submitted; amendments do not affect rights and obligations that arose previously.
User Account and Loyalty Programme
Following registration, the Buyer may access their user account and use it to order goods. If permitted by the web interface, orders may also be placed without registration.
When registering and placing orders, the Buyer shall provide accurate and truthful information and update it whenever it changes. The Seller relies on the information provided by the Buyer.
Access to the account is protected by login credentials. The Buyer shall protect these credentials against misuse and inform the Seller without undue delay if they suspect unauthorised use of the account.
The Seller may cancel an account, in particular due to prolonged inactivity or a material breach of the Buyer’s obligations, usually after prior notice. Cancellation of the account does not affect contracts already concluded or the Buyer’s rights.
The user account may not be available continuously, particularly due to maintenance. Unavailability of the account does not affect any rights of the Buyer, which may be exercised by email, telephone or another available method.
If the Buyer is granted a discount under a loyalty programme, including the Penegrimus programme, discounted prices will be displayed after the Buyer logs in. Standard prices are displayed when the Buyer is not logged in, unless stated otherwise.
Information About Goods, Prices and Conclusion of the Purchase Contract
The web interface contains information about the main characteristics of the goods and their price. The price includes value added tax at the rate applicable to the selected country of delivery and all mandatory charges that can be determined in advance.
In the case of goods with digital features, the Seller shall also provide the applicable information about their functionality, compatibility and interoperability, including technical protection measures.
If the Seller announces a reduction in the price of goods, the web interface will also state the lowest price at which the Seller offered and sold the goods during the 30 days preceding the price reduction, or another reference price prescribed by law for goods sold for a shorter period or for progressively increasing discounts. This does not affect statutory exceptions for perishable goods or goods with a short shelf life.
If the price is personalised for a particular Buyer on the basis of automated decision-making, the Seller shall clearly inform the Buyer of this fact before the order is submitted.
Information about delivery methods, prices and estimated delivery times, as well as payment methods, is provided on the “Delivery and Payment” page and, in particular, during the ordering process. The Seller shall inform the Buyer of any delivery restrictions and accepted payment methods no later than at the beginning of the ordering process. Before submitting the order, the Buyer will be shown the final price, including the selected delivery and payment costs.
The presentation of goods on the web interface is for information only and does not constitute an offer to conclude a contract within the meaning of Section 1732(2) of the Czech Civil Code. The Buyer’s order constitutes an offer to conclude a purchase contract.
The Buyer creates an order by adding goods to the shopping cart, selecting a delivery and payment method, and entering the required information. Before submitting the order, the Buyer may review and correct the information entered and view the final price.
The Buyer submits the order by clicking a button labelled in a manner that makes it unambiguous that the order entails an obligation to pay, for example, “Buy for [total price]”. By submitting the order, the Buyer places a binding order for the goods contained in the shopping cart.
The Seller shall acknowledge receipt of the order without undue delay by sending an email to the Buyer. An automatic acknowledgement of receipt does not constitute acceptance of the offer unless its content expressly states otherwise.
The purchase contract is concluded when the Seller’s separate acceptance of the order is delivered to the Buyer. The Seller shall provide the Buyer with confirmation of the concluded contract and the version of the Terms and Conditions applicable to the order in text form within a reasonable period after conclusion of the contract, no later than upon delivery of the goods. The format used must allow the Buyer to store and reproduce them unchanged.
In view of the quantity of goods, the price or other unusual circumstances, the Seller may ask the Buyer to provide additional confirmation of the order.
The Seller is not required to accept an order, particularly if the goods are unavailable, delivery to the selected country is not possible, or the price contains an obvious error. The Seller shall inform the Buyer of such a situation without undue delay and refund any funds already received. This does not affect the consumer’s statutory rights.
The Buyer agrees to the use of means of distance communication. The Buyer shall bear their own internet connection or telephone call costs; the Seller does not use a telephone line charged at a rate higher than the standard rate for communication concerning a concluded contract.
Price and Payment Terms
The Buyer may pay the price using the methods currently offered during the ordering process, in particular by payment card or another online payment method, bank transfer to the Seller’s account, or cash on delivery, if available for the relevant country and delivery method.
In addition to the price of the goods, the Buyer shall pay the costs of the selected delivery and payment methods in the amount displayed before the order is submitted.
For payment by card or another online method, the price is due when the order is submitted. For payment by bank transfer, the price is due in accordance with the payment instructions, but no later than 14 days after conclusion of the contract. For cash on delivery, the price is due upon receipt of the shipment. The Seller will dispatch goods paid for in advance after the full amount has been credited to its account.
If the Buyer is late in making an advance payment, the Seller may grant the Buyer an additional reasonable period for payment. If the Buyer fails to pay within this additional period, the Seller may withdraw from the contract.
Discounts, discount codes and other benefits cannot be combined unless otherwise stated on the web interface or in the terms of the particular promotion.
The Seller shall issue the Buyer with proof of purchase and, where applicable, a tax document, and will usually send it electronically to the Buyer’s email address.
When refunding funds to the Buyer, the Seller shall use the same payment method by which the funds were received, unless the Buyer expressly agrees to another method that does not result in any additional costs for the Buyer.
Shipping, Delivery and Receipt of Goods
The Seller shall deliver the goods using the method and to the location selected by the Buyer from the options available during the ordering process. The countries currently served, carriers, prices and estimated delivery times are stated on the “Delivery and Payment” page and in the order.
Unless another delivery time has been agreed, the Seller shall deliver the goods to the Buyer without undue delay after conclusion of the contract, but no later than within 30 days. If advance payment has been agreed, the Seller is not required to dispatch the goods before payment is made; if the Buyer is late in making payment, the Seller is not in default in delivering the goods for the duration of the Buyer’s delay.
If the Buyer requests a delivery method not normally offered by the Seller, the Buyer shall pay the agreed additional costs. The risk of damage to the goods passes in accordance with applicable law and is not automatically transferred to the Buyer at an earlier time due to such a special request.
The Buyer shall accept goods that have been duly delivered. If, for reasons on the Buyer’s part, repeated delivery or delivery by another agreed method is required, the Buyer shall pay the reasonably and actually incurred additional costs.
The risk of damage to the goods passes to the Buyer when the Buyer takes possession of the goods. If the Buyer selects a carrier not offered by the Seller, the risk passes when the goods are handed over to that carrier.
Upon receipt, it is advisable to check that the shipment is intact and to report any visible damage to the carrier. The Buyer may refuse to accept a damaged shipment. Failure to inspect the shipment or acceptance of the shipment without reservation does not limit the Buyer’s statutory rights arising from defective performance.
Failure to accept a shipment does not in itself constitute withdrawal from the contract. If the Buyer wishes to withdraw from the contract, the Buyer must notify the Seller. This does not affect the Seller’s right to reimbursement of reasonably incurred costs or any other claims arising under the law.
The Buyer acquires title to the goods upon taking possession of them. The risk of damage to the goods passes in accordance with Article 5.5.
Consumer’s Right to Withdraw from the Contract
The Buyer may withdraw from a contract concluded through the online store without giving a reason within 14 days.
The period begins on the day on which the Buyer or a third party designated by the Buyer, other than the carrier, takes possession of the goods; in the case of several items or parts delivered separately, on the day of receipt of the last item or part; and in the case of regular deliveries over an agreed period, on the day of receipt of the first delivery.
To meet the deadline, it is sufficient for the Buyer to send the notice of withdrawal before the period expires. The notice may be sent by email to info@canipet.cz or to the Seller’s address. The Buyer may use the model form in the Annex, but use of the form is not mandatory.
The right of withdrawal does not apply in particular to contracts for the supply of:
goods made to the Buyer’s specifications or clearly personalised to the Buyer’s needs;
goods which are liable to deteriorate or expire rapidly, and goods which, due to their nature, have been inseparably mixed with other goods after delivery;
sealed goods which are not suitable for return for reasons of health protection or hygiene if the Buyer has unsealed them after delivery;
other goods or services in respect of which the law expressly excludes the right of withdrawal.
The Buyer shall hand over or send the goods back without undue delay, but no later than 14 days after withdrawal, to Canipet s.r.o., Ve žlíbku 1800/77, Big Box complex, Hall B2, 193 00 Prague 9, unless the Seller offers to collect the goods. The deadline is met if the goods are sent before it expires.
The Buyer shall bear the direct cost of returning the goods. If the goods cannot, by their nature, be returned by normal post, the Seller shall state the amount of such costs or a reasonable estimate thereof before the order is submitted. The Seller does not charge the consumer any flat-rate fee for accepting or restocking returned goods.
No later than 14 days after withdrawal, the Seller shall refund all funds received, including delivery costs. If the Buyer selected a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the Seller will refund only the cost corresponding to that least expensive method.
The Seller is not required to make the refund before receiving the goods or before the Buyer provides proof that the goods have been sent back, whichever occurs first. This does not apply if the Seller has offered to collect the goods.
The Buyer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality in the same manner as would be possible in a physical store. Returning the goods in their original packaging is recommended to protect them, but it is not a condition for valid withdrawal.
If a gift was provided with the goods, the gift agreement is concluded subject to a condition subsequent. Upon withdrawal from the contract, the Buyer shall also return the gift unless the parties agree otherwise.
The Buyer may also withdraw only in respect of certain items in the order if the nature of the contract permits this. The reimbursement of the original delivery costs in the event of partial withdrawal is governed by applicable law and the specific circumstances of the order.
Rights Arising from Defective Performance and Claims
Rights and obligations arising from defective performance are governed, in particular, by the Czech Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
If the goods are interconnected with digital content or a digital content service in such a way that they could not perform their functions without them (a “thing with digital features”), these rules also apply to the digital content or service, even if supplied by a third party, unless it is apparent from both the contract and the nature of the thing that they are supplied separately.
The Seller is liable for the goods being free from defects upon receipt, in particular that the goods:
correspond to the agreed description, type, quantity, quality, functionality, compatibility, interoperability and other agreed characteristics;
are suitable for the purpose for which the Buyer requires them and to which the Seller has agreed, as well as for the purpose for which goods of this type are normally used;
in terms of quantity, quality, durability, functionality and safety, correspond to what the Buyer may reasonably expect;
are supplied with the agreed and normally expected accessories, packaging and instructions for use.
If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective at the time of receipt unless the nature of the goods or the defect precludes such a presumption.
For a thing with digital features, the Seller shall ensure the provision of agreed updates and updates necessary to maintain the characteristics of the thing for the period prescribed by law and shall notify the Buyer that such updates are available. If the Buyer fails to install a necessary update within a reasonable period, the Buyer is not entitled to rights arising from a defect caused solely by the failure to install the update, but only if the Buyer was informed of both the update and the consequences of not installing it and the failure to install it was not caused by inadequate installation instructions.
The Buyer may raise a claim in respect of a defect that becomes apparent in the goods within two years of receipt. For a thing with digital features provided continuously for a period longer than two years, a defect in the digital content or service that occurs or becomes apparent during that longer period may be claimed. If the Buyer has duly raised a claim, the relevant period is suspended for the time during which the Buyer is unable to use the goods.
The Buyer is not entitled to rights arising from defective performance if the Buyer caused the defect. Normal wear and tear is not a defect, nor is a characteristic or limited lifespan of which the Buyer was clearly informed before conclusion of the contract and to which the Buyer expressly agreed, where such a procedure is permitted by law.
If the goods are defective, the Buyer may choose to require the defect to be remedied either by repair or by delivery of a new item free of defects, unless the chosen remedy is impossible or disproportionately costly compared with the other remedy.
The Seller may refuse to remedy the defect if doing so is impossible or disproportionately costly, taking into account the significance of the defect and the value the goods would have had without the defect.
The Seller shall remedy the defect within a reasonable time after it has been reported, without significant inconvenience to the Buyer and at the Seller’s expense. If handing over the goods is necessary in order to remedy the defect, the Seller shall take possession of the goods at its own expense.
The Buyer may request a reasonable price reduction or withdraw from the contract if:
the Seller has refused to remedy the defect or has failed to remedy it properly;
the defect recurs;
the defect constitutes a material breach of contract; or
it is apparent from the Seller’s statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.
If the defect is insignificant, the Buyer may not withdraw from the contract on account of that defect; the defect is presumed not to be insignificant unless the Seller proves otherwise.
Claims may be made by email at info@canipet.cz, by telephone at +420 777 324 428, by post or in person at the address specified in Article 1.3, or at another business premises where acceptance of the claim is possible with regard to the range of goods sold there.
The Buyer shall describe the defect and state the remedy requested. The purchase may be proven by any credible means, for example an order number, invoice or bank statement. The original packaging and original receipt are not required in order for a claim to be accepted.
When a claim is made, the Seller shall issue written confirmation stating the date on which the claim was made, a description of the claim, the requested remedy and the Buyer’s contact details for notification of the outcome.
The claim, including remedying the defect, must be resolved and the Buyer must be informed of the outcome no later than 30 days from the date the claim was made, unless the Seller and the Buyer agree on a longer period after the claim has been made.
If the deadline for resolving the claim expires without the claim having been resolved, the Buyer may withdraw from the contract or request a reasonable price reduction.
After resolving the claim, the Seller shall issue confirmation stating the date and manner of resolution and, where applicable, details of the repair performed and its duration, or a written statement of reasons for rejecting the claim.
If the claim is justified, the Buyer is entitled to reimbursement of reasonably incurred costs associated with exercising the relevant right.
A commercial guarantee is provided only if expressly offered by the Seller, manufacturer or another person; this does not limit the Buyer’s statutory rights arising from defective performance.
Complaints, Alternative Dispute Resolution and Supervision
The Seller handles Buyers’ complaints via info@canipet.cz. The Seller shall inform the Buyer of the manner in which the complaint was resolved by email to the Buyer’s contact address.
If a dispute arising from a purchase contract between the Seller and the consumer cannot be resolved by mutual agreement, the consumer may submit an application for alternative dispute resolution to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.gov.cz, website: coi.gov.cz/informace-o-adr/.
The Seller is not bound by any code of conduct in relation to the Buyer unless otherwise stated for a particular offer.
Supervision within the scope prescribed by law is exercised in particular by the Czech Trade Inspection Authority; supervision of personal data protection is exercised by the Office for Personal Data Protection.
Personal Data Protection, Commercial Communications and Cookies
Information about the processing of personal data is provided by the Seller in a separate privacy policy published on the website.
The Seller sends commercial communications only in accordance with applicable law, in particular on the basis of consent or under the statutory option to offer customers its own similar products or services. The recipient may easily opt out at any time, free of charge. Neither conclusion of the purchase contract nor acceptance of these Terms and Conditions constitutes separate consent to marketing.
Information about the use of cookies, the applicable legal bases and available settings is provided in a separate cookie policy and in the cookie settings tool on the website.
Final Provisions
The purchase contract is governed by Czech law. If the Buyer is a consumer habitually resident in another country, the choice of Czech law does not deprive the Buyer of the protection afforded by the mandatory provisions of the law of the country of the Buyer’s habitual residence that would apply in the absence of such choice.
If any provision is invalid or ineffective, this does not affect the validity of the remaining provisions. The invalid or ineffective provision shall be replaced by the applicable legal rule that most closely reflects its meaning and purpose and preserves consumer rights.
The Seller archives the purchase contract electronically. The Buyer will receive confirmation of the contract and the applicable Terms and Conditions by email; after conclusion, the contract may not be accessible through the user account.
These Terms and Conditions take effect on 17 August 2026 and replace the previous version of the Terms and Conditions for consumers in respect of contracts concluded on or after that date.
Annex: Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract. Use of this form is not mandatory.
To: Canipet s.r.o., Ve žlíbku 1800/77, Big Box complex, Hall B2, 193 00 Prague 9, email: info@canipet.cz
I hereby give notice that I withdraw from the purchase contract for the following goods:
Goods
Order number
Order date
Date of receipt
Consumer's full name
Consumer's address
Email (optional)
Telephone (optional)
Place and date
Consumer's signature
(only if this form is submitted in paper form)
Note: Funds will be refunded using the same method by which they were received unless the parties agree on another method that does not result in any additional costs for the consumer.